Live chat is the fastest way to reach an agent. Use it for MegaPari live support when you need instant help.

• How to access: Log in on the website or app. Tap the Help or Chat icon at the bottom right. Choose a topic, then start chatting with an agent.
• Best for: urgent login issues, password or 2FA help, KYC checks, deposits via M-Pesa or Airtel Money, pending withdrawals, bet settlement questions, bonus rules, limits, and app setup.
• Hours and languages: 24/7 chat in English. Swahili may be available during core hours.
• Expected response: first reply in 30 to 60 seconds. Complex cases may take 3 to 10 minutes. Queues may be longer during big matches.
• Tips for faster help: share your account ID and registered phone number, describe the issue in one message, attach screenshots, include transaction references, avoid opening duplicate chats, and stay in the chat until the agent confirms the outcome.

Email is best for detailed matters and when you need a written trail. For MegaPari customer service by email, use the Contact option in your account.

• How to send: Go to Help Centre in your account, select Contact, pick a category, and attach files. You can also use your mail app to send to the support email listed there.
• What to include: account ID and registered phone, a short subject like KYC review or Payment trace, a clear description, timestamps, error messages, device or browser details, and screenshots or PDFs.
• Best for: KYC document review, payment tracing, chargeback queries, responsible gaming requests, formal complaints, or when you need a detailed answer.
• Departments: General support, Payments, Security and KYC, and Responsible Gaming. The correct address shows after you choose a category in the Help Centre.
• Expected response: instant auto-acknowledgement, first human reply in 1 to 12 hours. Complex investigations may take 24 to 72 hours.
• Tips for faster replies: use a clear subject, one issue per email, attach evidence in common formats, avoid sending multiple emails for the same ticket, and reply in the same thread to keep history.

Some players prefer calling for urgent help. There is no MegaPari helpline number for Kenya at the moment.

• Availability: no phone or toll-free support number is provided in Kenya right now.
• What to use instead: 24/7 live chat for urgent issues, or email for detailed cases. You can request a call-back in chat if the option is offered for complex matters.
• Safety: do not use numbers found on social media or forums. Only trust details published in your account Help Centre or on this website.
• If a number launches: typical waits are 1 to 5 minutes to connect and 5 to 15 minutes to resolve common issues. A helpline number 24 7 would be announced in the Help Centre.
• Faster calling tips: have your account ID ready, confirm your security details, and try weekday mornings to avoid peak times.

Messaging apps are handy for quick updates and link checks. Only use verified links from your account to contact the support team.

• Platforms available: WhatsApp, Telegram, Facebook Messenger, and X. Open your account, go to Support or Help Centre, and tap the social icon to start a verified chat.
• Best for: quick status updates, promo clarifications, outage notices, and general questions. Do not share sensitive data or documents here.
• How to confirm it is official: follow the link from the website or in-account Help Centre. Avoid searching for the handle to prevent impostors.
• Expected response: 1 to 4 hours during business hours. Response may be slower during major events. Social channels are not guaranteed to be 24/7.
• Tips: never post passwords or full ID numbers, include your account ID only, keep one thread per issue, move to live chat or support email for private details, and ask for a ticket ID to track your case.

Technical support helps when the app, website, payments, or games misbehave. The MegaPari support team can route complex cases to specialists.

• How to access: start in live chat and choose Technical, or use the Contact form and select Technical as the category. Attach screenshots or short videos.
• Issues handled: login loops or OTP not received, app install or update errors, crashes, game stuck loading, bet slip not opening, odds not refreshing, deposit failures or duplicate charges, and withdrawal errors.
• Contact details: use in-app chat for instant triage or the technical category in the contact form for detailed logs. There is no direct technical phone line.
• Expected timelines: chat triage in about 15 minutes, game or app investigations in 2 to 24 hours, payment reviews in 24 to 72 hours, and game provider escalations in 24 to 48 hours.
• Tips for faster fixes: share the exact error text, time and network used, M-Pesa or Airtel Money reference numbers, device model, OS and app versions, browser version, steps to reproduce the issue, and screenshots or a short screen recording.

VIP and high-tier players get priority routing and faster replies. VIP support for MegaPari players appears automatically when eligible.

• How to access: look for Priority Chat in the Help Centre. A dedicated email may show in your account. Some players receive an account manager contact in messages.
• Who qualifies: invitation based on activity, responsible play record, and account standing. Ask customer support to check your status.
• What is prioritised: high-value payment reviews, time-sensitive bet settlements, KYC fast-track, and account limit queries.
• Expected response: priority chat replies in under 30 seconds for most cases. Priority email replies in 1 to 3 hours.
• Tips to get the most value: keep notifications on, use the dedicated VIP channel shown in your account, avoid duplicate tickets, and confirm your preferred time if a call is offered.